We are an appointment only establishment; therefore, we recommend booking appointments in advance. Please call the Studio to schedule an appointment. There is a mandatory 48 hour cancellation required for non-extension services. And there is a mandatory 72 hour rescheduling for all hair addition and hair extension services. Otherwise, the full service fee is due immediately; this also applies to no shows. The aim is to stay on schedule; therefore, arriving on time that quality services can be provided to all customers is important. A 15-minute grace period is allowed for appointments; thereafter, your appointment may be rescheduled. Payments for hair services are made in cash or paid via pay pal using the instant transfer option. There is a $6 service fee to process payments on line.
A comprehensive consultation is required for all new customers and for hair addition and hair extension services. There is a non-refundable consultation fee of $55 for non-extensions and a non-refundable consultation fee of $75 for hair addition and hair extension services. The consultation fee will be applied towards a scheduled appointment. An appointment for service must be scheduled within 14 days of the consultation; otherwise, the fee will be forfeited and is non transferable. An appointment and payment for a consultation must be made online at www.sonyamichellehairspa.com. Payments are made via pay pal using the instant transfer option. A non-refundable security deposit is required to book appointments for all hair addition and hair extension services. The required deposit will be determined in the consultation session and can be paid in person or online via pay pal. The deposit is due immediately after scheduling an appointment; otherwise, the appointment will be canceled.
A courtesy call will be made to remind you of your scheduled appointment, but it is the sole responsibility of the customer to honor the appointment. A general estimate of the time it will take to complete your service will be given, but we emphasis quality over speed so please refrain from rushing the service. For services that require 6 hours (or more) too complete, it is recommended that you do not make other engagements. We love children too, but due to insurance regulations, children are not allowed in the salon, unless they are being serviced. Due to limited seating in the salon, we ask that you refrain from bringing guests with you to your appointment. Please limit cell phone use while being serviced. Please adhere to the policies of the salon to avoid forfeiting deposits or accruing any fees. No exceptions.
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